FAQ

Q

How long does it take to get a quotation after we send you an inquiry?

We will reply you within 1-3 days after receiving the inquiry.

Q

Are you a factory or a trading company?

We are a foundry factory.

Q

What services can you provide?

One-stop service from mold customization to finished product delivery. Diverse casting processes: ductile iron, sand casting, lost foam casting, die casting, brass, wax mold, aluminum casting, etc.

Q

Can you make customized products?

Yes, we mainly do customized products, we develop and produce products according to the drawings or samples provided by customers.

Q

When will the sample or mold be completed?

Samples are usually completed in about 30 days.

Q

How long is the delivery time for bulk products?

Usually 25-40 days.

Q

How long is the payment term?

Mold: 50% prepayment after order confirmation, balance after sample approval; mass production: 50% prepayment, balance available after bill of lading.

Q

What is the transaction process?

Consultation: Send drawings (2D/3D) → Confirm requirements → Confirm order → 50% mold fee → Sample making → Sample confirmation → 50% mold final payment → Confirm mass production order → 50% prepayment → Mass production → Balance → Delivery.

Q

How are the goods delivered?

Usually we ship by sea, because we are close to Tianjin Port, so it is more convenient to export by sea. Of course, if your goods are urgent, we can also ship by air, Tianjin Airport and Shijiazhuang Airport are very close to us.

Q

Do you provide after-sales service?

Yes, within the product warranty, it will be replaced free of charge according to the specific situation, quality and service are everything to us.

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